Shipping policy
- We offer Free Shipping on US domestic (except Alaska, Hawaii, Puerto Rico, and Guam) orders with $( 40 ) minimum purchase.
- Once an order has been placed, shipping information cannot be changed. We are also unable to modify the order or cancel product(s) in the order.
- Within the US, standard shipping delivery will arrive in 3-8 business days from the date of shipment. International delivery times vary depending on the delivery area. (Please note that weekends and holidays are not included.)
- Orders will ship out within 1 to 2 business days from the date of order placement. Please note our warehouse is closed on weekends.
- Please be advised that we are unable to ship to PO Box locations, APO/FPO addresses for any U.S. Territory or international addresses.
- Packages returned to the Ongredients warehouse due to its incorrect shipping information (e.g. name, address, etc.) will be given a refund only for the product(s) without the shipping fees.
- Packages lost or stolen in transit will require investigation and an affidavit signed by the customer in the case a refund is to be issued.
- Please note that circumstances that are out of our control such as natural disasters, holidays, etc. may result in delays in order delivery.
- The recipient of the order is responsible for any Customs fees, taxes imposed by the recipient's country and any carrier-related fees. These fees can vary by country. Please check with your local customs office for details.
- In the case a product is out of stock or unavailable, orders with the product may not be shipped out until a customer service representative contacts the customer for further instructions.
UNITED STATES ONLY
*Except: Alaska, Hawaii, Puerto Rico, & Guam
| SHIPPING | DAYS | COST (USD) |
| Economy | 3 - 8 Days | $4.99 |
NON-CONTIGOUSUS U.S
Alaska, Hawaii, Puerto Rico, & Guam
| SHIPPING OPTIONS | WEIGHT | COST (USD) |
| Economy | 0.0 lb - 1.0 lb | $9.99 |
| Economy | 1.01 lb - 2.0 lb | $14.99 |
| Economy | 2.01 lb - 3.0 lb | $19.99 |
| Economy | 3.01 lb - 5.0 lb | $24.99 |
| Economy | 5.01 lb - 10.0 lb | $29.99 |
| Economy | 10.1 lb - 15 lb | $59.99 |
| Economy | 15.1 lb - 20.0 lb | $99.99 |
| Economy | 20.1 lb & UP | $199.99 |